Terms & Conditions

1. Quotations & Booking Confirmation

Quotations are issued based on declared inventory, origin/destination accessibility (stairs vs elevator), and preferred transit schedule. Bookings are confirmed upon review and formal acceptance of the moving estimate.

2. Packing & Inventory Handling

Our crew uses multi-layer protective packaging for agreed inventory. Valuables, including cash, fine jewelry, bearer bonds, and sensitive original documents, must be handled directly by the customer and are not carried in general cargo.

3. Transit Insurance & Liability

Optional comprehensive transit insurance is strongly recommended for intercity relocations. In the rare event of transit damage, claims must be noted on the consignment delivery note upon delivery and reported within 24 hours.

4. Cancellation & Rescheduling

Moves can be rescheduled without penalty by providing at least 24 hours advance notice prior to scheduled dispatch.